Customers can submit their grievances by contacting HMT Finance through the official complaint email address or customer care telephone number. Please provide complete complaint details and supporting documents.

Customers can connect with our Customer Care Executive through email or telephone to register their complaints.

If the customer is not satisfied with the resolution provided by Customer Care, the complaint may be escalated to the concerned Branch Manager.

Please mention your previous complaint reference number, if available.

If the complaint remains unresolved, customers may escalate the matter to the Grievance Redressal Officer of HMT Finance.

If the grievance is not resolved satisfactorily at the earlier levels, customers may write to the Principal Nodal Officer for further review and appropriate action.

If the complaint is not resolved by HMT Finance within the applicable period, or the customer is not satisfied with the response, the customer may approach the Reserve Bank of India under the applicable Integrated Ombudsman Scheme, subject to eligibility and maintainability requirements.

Customers are requested to mention their name, registered mobile number, loan or customer reference number, complaint details and relevant supporting documents while submitting a grievance.